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Adobe Reader and Server Based Home directories

Why does my Adobe Reader crash when when I run it from my server based home directory?

- Bill, TX

Adobe is aware of this problem and at times has fixed it in different versions.  It does not appear to be a priority for them, because after an upgrade it can stop working all over again.

The problem seems to be that Adobe uses the home directory to store some cache data. Apearently the compiler it uses cannot handle the network drive.  It might have to do with the copyright version of Adobe Writer, which might share part of the same code-base.  Anyway, the directories that seem to be the problem are: /Users/Shared/9.0_x86/ or on the old ppc: /Users/Shared/9.0_ppc/.  While working with various versions we have been able to work around this problem by using symbolic links to fool Reader into thinking it is running on a local hard drive.  While this worked for a while, various updates tend to break it.

The solution we can offer at this time is to use mobile accounts, found on the local hard drive. Of course this might not solve the backup problem in your situation.  It might also task the server in situations where users often switch computers.  Also, one needs to implement a strict monitoring policy to make sure the mobile accounts are in synch.

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Last modified on Thursday, 16 December 2010 00:22

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